Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our users, concerning any purchase you make through us unless specifically stated otherwise on our events or readers offer advertisements. We make every effort to service the orders placed with us as per the specifications and timelines mentioned against each event. If due to any reason, unavoidable circumstances or beyond the limitations of the organiser the order is being cancelled and refunded then the following policy shall govern such cancellation.

The event booked by the user is cancelled the money paid for such event shall be fully refunded. Such refund shall take a minimum of 1 to 3 weeks to process and get refunded. However, in the event that the said event is cancelled with a malicious intent or with an intent to defraud the user, then the website, freakoutz.com, shall not be held liable for such cancellation and there shall be no guarantee of refund in such cases. Freakoutz shall not be accountable in the event that there are extra costs incurred as a result of organizing the events.

If User decides to cancel his event request on his own intrest, then the organiser shall be coordinated with by Eventshigh to try and ensure that the user receives a refund request via email from Freakoutz, but the decision to provide the user shall be the sole right and discretion of the organiser and the decision of the organiser shall be final. In the event the refund is refused by the Organiser, Freakoutz shall not be held liable or accountable by the user as the Website ensures to try and do everything in its power to guarantee that the refund is provided.